1. Purpose and scope of information collection

The collection of customer information for the purpose of consumer management related to product purchase activities on the website and promptly handle arising situations (if any).

Personal information collected will only be used in the business of selling our products and to assist customers when they have problems related to the purchase of products.

The personal information  Sagopha collects includes:

• First and last name
• Address
• Phone
• Email

In addition to personal information is information about services

• Product’s name
• Quantity
• Product delivery time

The company collects information about the number of visits, including the number of pages you view, the number of links (links) you click and other information related to connecting to the website. We also collect information that your Web browser (Browser) uses every time you visit the website, including: IP address, Browser type, language used, time and addresses that the Browser accesses.

2. Scope of information use

Personal information collected will only be used by  Sagopha internally within the company and for one or all of the following purposes:

• Customer support
• Provide service-related information
• Process orders and provide services and information via our website at your request
• We may send you information about new products, services, information about upcoming events or recruitment information if you sign up to receive email notifications.
• In addition, we will use the information you provide to assist with customer account management; confirm and execute financial transactions in connection with your online payments;

3. Information storage time

For personal information,  Sagopha only deletes this data if the customer requests, the customer requests to send an email to duocpham.saigon@gmail.com

4. Persons or entities that may have access to personal information

Subjects that have access to customers’ personal information fall into one of the following cases:

• Saigon Pharmaceutical Company Ltd. (SAGOPHA)
• The partners have signed a contract to perform a part of the service provided by Saigon Pharmaceutical Company Limited (Sagopha). These partners will receive information according to contractual agreements (maybe part or all of the information according to the terms of the contract) to assist users in using the services provided by the Company.
• Provide to competent state management agencies upon request.

5. Address of the unit that collects and manages personal information

Saigon Pharmaceutical Company Ltd. (SAGOPHA)

• Address: 4496/88 Duong Quang Ham street, Ward 6, Go Vap District, HCM
• Phone: 028 39841439 – 028 39841460
• Website: sagopha.com
• Email: duocpham.saigon@gmail.com

6. Means and tools for users to access and correct their personal data

Sagopha does not collect customer information through the website, personal information of customers is collected via email to contact us to order products and services to our email box: duocpham.saigon@gmail.com

You can contact the above email address and phone number to request  Sagopha to correct your personal data.

7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the reported scope.

At Sagopha, the protection of your personal information is very important, you are guaranteed that the information provided to us will be kept confidential Sagopha commits not to share, sell or rent your personal information to any other person. Sagopha commits to only use your information in the following cases:

• Improve service quality for customers
• Settlement of disputes and complaints
• When required by law enforcement.

Sagopha understands that your interest in the protection of personal information is also our responsibility, so in any case, there are questions and comments related to  Sagopha privacy policy, and related to Sagopha privacy. If personal information is misused or reported to you, please contact hotline 0987799906 or email: duocpham.saigon@gmail.com